Company Blog


Fixing Issues with Mac Retina Displays

Some users are reporting issues while using a Mac Retina display. They are unable to click buttons on the Adobe dialog boxes - e.g. clicking ‘Allow’ to Peer-to-Peer connections.

This video explains the necessary steps to work around this problem:



Fixing Issues with Chrome

Google has just released a new version of Chrome. While this solves some of the earlier issues, it introduces a new one.

The audio / video issues are now fixed; if you continue to have issues using with Chrome, make sure you have the latest version of Chrome installed.

A new problem is that Chrome doesn’t allow the Screen Share plug-in.  This is a result of Chrome’s alternate version of Flash. You can re-enable Screen Share by disabling Chrome’s version of Flash and using your computer’s normal version. 

For a video walkthrough, go to:

Disabling Chrome Flash

Start by entering ‘chrome://plugins/’ as the URL. 


Then click the ‘Details’ toggle in the upper right to expand the plug-in information.


Now scroll down to the Adobe Flash Player section. You could also find it via the Chrome search tool (use Ctrl-F or Command-F).


You want to disable the Chrome version of Flash by clicking the ‘disable’ link. If there are two versions of Flash, you want to disable the one with ‘Pepper Flash’ in the location.



Note: if you never downloaded Flash outside of Chrome you will need to do so before using - this has to be done via a non-Chrome browser. Grab it here:

If you’d like to complain to Chrome about this issue, here is their feedback form: should now work well within Chrome and you’ll be able to use our Screen Share plug-in.



We’ve made the ‘Top 100 Websites’ list!

We are excited to share that PCMag listed us in their ‘Top 100 Websites of 2012’ list.,2817,2413081,00.asp



Issues with Chrome 23

In early November, Google released Chrome 23. We’ve discovered several bugs with this version that cause audio and video issues with any video chat service using Flash.

While we’ve been able to work around some of the bugs, the rest are out of our control. The Chrome team has acknowledged the problems but it is unclear when they will fix the issues.

If you are having trouble using on Chrome, we suggest you use Firefox or Safari.

We will continue monitoring Chrome updates and will let you know when the situation improves.



WebRTC Meetup Tonight

Tonight is the second Bay Area WebRTC meetup!

We’ll be hosting it at Jive Software’s SF office in SOMA and are providing free beer and pizza.

TokBox will be making a short presentation about their recent work with WebRTC; should be enlightening.

It starts at 6:30 - hope to see you there!

Full details:



Jive Software Acquires is excited to announce that we’ve been acquired by Jive Software (NASDAQ:JIVE).

Jive Software is the world’s #1 social business platform and we’re thrilled to join forces. Like, they passionately believe in improving how people connect, share, and learn at work. What’s really exciting is that we share a similar vision around the criticality that real time communications plays in changing the way work gets done.  Our team joining forces with Jive further accelerates Jive’s innovative use of webRTC technology as an integral part of its social business platform.

Jive has an amazing list of clients like Toshiba, Avon, Charles Schwab, PwC, SAP, and EMC to name just a few who leverage jive to better collaborate and share knowledge between their teams, customers, and partners. And they’ve been in Gartner’s Leader quadrant across 9 straight MQ analyses covering every type of social business platform.

We would like to thank all of our customers for using and providing valuable feedback to help us grow. will continue to operate as is, and in the future our product will be integrated into the Jive platform. Rest assured, our product will only get better with Jive’s resources, support, and expertise.

We’re looking forward to helping Jive create even better ways for people to work together and developing the next generation of real time communication and collaboration tools.

You may also be interested in reading the full announcement released today or if you’d like to check out Jive’s social business platform, you can try it for free for 30 days.

What does this mean to you? Please read our FAQ’s below for more information.


What is going on?
Our company, Bitplay Inc, signed a definitive agreement to be acquired by Jive Software (NASDAQ:JIVE). will join their family of products and our company will be merged into Jive Software.

Who’s Jive Software?
Jive Software is the leader in social enterprise. Founded in 2001, and based in Palo Alto, Jive Software helps millions of people collaborate at work  Jive’s customers include many of the Fortune 100, as well as other businesses, academic institutions, and organizations of all shapes and sizes. You can try their product for free at

Is staying online? will stay as it is and be completely free for the time being. Your meeting rooms and personal profiles will continue to work as normal; all of our great features will remain online.

What happens to the team?
The entire team is staying together and will remain in San Francisco, CA. We’ll be working inside Jive’s swanky new SoMa office.

Why is Jive Software acquiring
Jive is acquiring us to augment its product with cutting edge real time communications capabilities. is a perfect complement to their collaboration platform.

Why did you guys decide to be acquired?
Our goal is to dramatically improve how people work. We think we can better accomplish that by joining forces with Jive. With their support, we’ll be able to build better products and reach a larger audience. Beyond that, they have an amazing product, culture, and outlook on the future. We’re a perfect fit.

What is the value of the transaction?
We’re not disclosing details of the deal.

Will this change Jive’s current services?
The Jive platform will eventually see’s functionality. Until we complete the technical integration, the two products and services will remain separate. For now, Jive users who want to use will need to visit our site.

What changes can users expect to see?
For now, the integration will only take place on the back end. users will still be able to create meeting rooms and use their profile pages to meet with people and to collaborate together in real time. Your experience will remain exactly the same for now and you can expect the same great dedication to excellence as you always have from the team. For all intents and purposes, it’ll be business as usual.

Will remain free?
For now will continue to remain a free service.

What is going to happen to my data? How will this affect my privacy?
Your data is going to remain safe. will be operating from within Jive and held to their high standard of security and privacy. Jive partners with the world’s largest organizations and data privacy and security is a top priority for them. Your data will be handled similarly to how we handle existing customers such as EMC, Avon, Toshiba, and SAP.

Where can I get more information?
Check back here for additional information over the next few weeks as we begin our integration. If you need technical support on how to get started with, please contact our support team.

Be sure to also checkout our blog, Jive’s announcement, and the official press release. Please direct media inquiries and interview requests with the Jive communications team here:

Amanda Pires
Jive Software Inc
650 465 1215



WebRTC is almost here, and it will change the web

This article is written by co-founder and CTO Arend Naylor, it first appeared on VentureBeat here

Web Real-Time Communication (WebRTC) is a new HTML5 standard framework that enables the sharing of video, audio, and data directly between web browsers. These capabilities open the door to a new wave of advanced web applications.

If all goes according to plan, over 50% of all web browsers will support this capability in the next three to four months.

This is the most significant step forward in web browser connectivity since 2004, when Google launched Gmail and AJAX was coined. The Asynchronous Javascript and XML (AJAX) approach enabled developers to update the components of a page without the need for full page reloads. This enabled a huge number of new interaction capabilities and was a significant step forward in bringing “native” style applications to the web.

Graphic by Jimmy Lee /

While HTML5 has already brought many new capabilities to the web, it is WebRTC that will spark the most innovation. The ability to directly connect to other web browsers opens a new world of possibilities for web developers, enabling new types of applications in telecommunications, gaming, and any other field involving direct user-to-user interaction.

Today, direct communication between browsers is possible only with third-party plugin software and significant proprietary server infrastructure.

Through an open standards approach, WebRTC integrates browser-to-browser communications directly into the fabric of the Internet. This opens many new possibilities such as:

  • Rich image and video apps on mobile browsers (e.g. Instagram or Skype in the browser)
  • Citizen journalists could stream breaking news directly from their phones to news outlets
  • Web sites could add live support and feedback through one line of code
  • Effortless file distribution (e.g. Napster) without software.

Sharing live audio, video, and data will be as simple as viewing a web page.

Developers will be able to add these features with relative ease. As we’ve seen in the past, when development becomes simpler, there’s tremendous growth in entrepreneurial experimentation. We should expect a plethora of new audio and video applications from startups and students who only have a basic understanding of peer-to-peer technologies.

WebRTC will also provide new challenges for government censorship and controlling regimes; the peer-to-peer streams will be very difficult to monitor and shut down. We saw the power of social media during the Arab Spring movement last year; imagine it amplified by secure, real-time transmissions of audio and video.

WebRTC will cause major disruption to the billion dollar markets of video conferencing and Internet telephony. You will no longer need Skype on your desktop or smartphone, nor will you need a complex Webex or a Telepresence system. Skype, Cisco, and Polycom will all see their conferencing technology commoditized.

All of this disruption is predicated on the ease of implementing WebRTC and the inherent low cost of peer-to-peer communications. Key to its proliferation will be web developer adoption. This seems likely as the open standards working group and associated browser vendors are making the API as simple and powerful as possible.

The Internet is about to undergo a new wave of innovation. We’re moving to a world of seamless communication, directly between peers and across all devices. As with previous shifts, this will result in a wave of new applications that will change the way we live, work, and play; get excited about the possibilities.

Interested in learning more? Check out the WebRTC meetup group or join the community.

Check out

  • Free 5 person video meetings
  • Screen share
  • File Transfer
  • No sign-ups or downloads needed

Text is hosting the first WebRTC Meetup (SF)

Join us for our first WebRTC meetup

Here at, we are extremely excited about WebRTC. Web Real-Time Communication (WebRTC) is a new HTML5 standard framework that enables the sharing of video, audio, and data directly between web browsers. It will be baked into over 50% of browsers by the end of this year and we’re already working on a full WebRTC version of

We’re organizing a meetup for the WebRTC community on Thursday, September 6th. Whether you’re actively hacking on WebRTC demos or just curious about the technology, come drop in! will provide the pizza and beer.


Thursday, September 6th
6:30pm - 8:30pm
880 Harrison St. - StartupHQ*
SoMa, San Francisco, CA


*The back door should be open at 185 Clara Street. We’re near Harrison and 5th, close to Caltrain and Powell Street BART


WebRTC Working Group

WebP2P Unofficial group exploring the tech and building demos



The Value of Nonverbal Communication

Nonverbal communication can convey immense amounts of information. Much of this value is lost when communicating via email or phone. Use video calls for clearer, more effective communication and to better build rapport.

Professor Albert Mehrabian conducted studies which found that we rely most on nonverbal cues when interpreting messages containing ambiguity. When looking at the weighting of different modes, his findings were:

  • Verbal (the words): 7%
  • Vocal (the tone): 38%
  • Visual (gestures, expressions): 55%

If you’ve used sarcasm in an email and had it completely misread, you’ve experienced the pitfalls of lacking nonverbal communication. Phone calls are more effective than text but over half the meaning in Mehrabian’s studies was derived from visual cues.

Video calls allow you to adjust your communications based on subtle visual signals - a raised eyebrow in confusion, glazed eyes in boredom. This can make an immense difference on the impact of your message.

Using video calls can also be helpful in establishing rapport, especially if you’ve never met the other person. While there haven’t been any studies, we have anecdotal evidence that video communications will leave a stronger impression amongst the participants and increases the likelihood of future assistance or collaboration.

Here at we use video for anything that usually takes place over the phone. This includes initial interviews for hiring, calls with customers, and quick check-ins with team mates. We’ve felt a noticeable improvement in the quality and productivity of our communications and couldn’t imagine going back to email and phone calls.

Take advantage of nonverbal communication with

  • Free 5 person video meetings
  • Screen share
  • File Transfer
  • No sign-ups or downloads needed


Embedded Rooms and Room Buttons

Last week we announced two awesome features: Screen Share and File Transfer. This week we’re debut two more: Embedded Rooms and Room buttons.

Embedded Rooms

You can now embed a room on your own site. You can customize the size of the meeting room and surround it with your branding. An embedded room looks like this:

You can embed a room in three simple steps:

  1. Go to the home page and click ‘Get a Meeting Room’
  2. Select ‘Embed This Room’ from the options on the left
  3. Copy and paste the code onto your own site

It’s that easy! 

If you want to customize the size of the room, you can do so in the second step.

Room Buttons now provides customizable room buttons for you to place elsewhere on the web. These allow you to link directly to your meeting room from anywhere.

You can get to the Room Buttons page by clicking the ‘Get a Meeting Room’ button and then selecting ‘Room Buttons’ from the options on the left.

You can customize the type, text, and color of the buttons. You can then copy the code and paste on your own page. Here’s a sample button:

We hope you enjoy these two new features! Leave us a comment with feedback.